Frequently Asked Questions

ManageLet offers three plans designed to grow with your portfolio:

• Solo (£1.99/mo) - For landlords managing a single property. Includes reminders, tenant onboarding, and property management tools.
• Growth (£6.99/mo) - For landlords managing multiple properties or HMOs. Unlocks HMO property type and room management (up to 6 rooms).
• Scale (£3.99/mo) - For larger portfolios with unlimited properties and rooms, plus advanced HMO management features.

All new accounts start on a 7-day Growth trial by default. No card is required at sign-up.

Yes. You can upgrade, downgrade, or cancel anytime from Billing. Upgrades apply immediately, while downgrades and cancellations apply at period end.

No. Plans are monthly with no lock-in. You can cancel at any time.

The platform will prompt you to upgrade to the next plan if you reach your property limit.

All plans include core tools: rent tracking, compliance reminders, expense tracking, tax-year reporting, tenant portal, maintenance workflow, notifications, and global search.

HMO-specific features are tiered:

• Solo: Single properties only
• Growth: HMO property type, room management (up to 6 rooms)
• Scale: Everything in Growth, plus unlimited rooms and advanced HMO management features

Yes. Every new account starts with a 7-day Growth trial by default.

No. Card details are not required at sign-up. You can register with Google, Apple, or email, then verify with a 6-digit code to activate your account.

After 7 days, you can continue on Growth by activating that plan, or switch to Scale or Solo from Billing based on your needs. Your data is preserved.

After registering and verifying your email, you can:

1. Add your first property using Postcode Lookup
2. Add tenants and send them an invite to the Tenant Portal
3. Set up property reminders and maintenance logs

All tenant interactions in the portal are for onboarding, viewing documents, and task reminders only. ManageLet does not process or collect rent payments.

Yes. You can resend tenant invitations from your tenant management area. This is useful if an invite expires or the tenant cannot find the original email.

Tenants can log in to their portal to view property info, download documents, and submit maintenance requests.

The tenant portal supports onboarding, reminders, and communication only. No rent collection or financial transactions take place within the platform.

You can upload property and tenancy-related documents and share relevant files with tenants through the portal. Tenants only see documents you choose to share with them.

Yes. Log repair issues, track their status, attach documents, and tenants can submit requests through the portal.

Yes. Tenants can include photos with maintenance requests so you have better context before taking action.

Notifications include reminders for property tasks, maintenance issues, and tenant activity. Both in-app and email notifications are supported.

Search across all your data from one place: properties, tenants, maintenance logs, and uploaded documents.

Yes. Alongside standard reminders, you can track additional property-specific documents and keep expiry reminders in one place.

Yes. ManageLet tracks key UK checks such as Gas Safety, EPC, and Electrical, with reminder workflows to help you stay ahead of deadlines.

Yes. HMO management is available on Scale and Growth plans, including room-level tracking and task reminders.

• Scale plan: Up to 6 rooms per HMO
• Growth plan: Unlimited rooms per HMO

Yes. Each room can have its own tenant, with individual tracking for occupancy and task reminders. No rent or financial transactions are handled by the platform.

• Growth: up to 3 properties and up to 6 rooms per HMO.
• Scale: unlimited properties, unlimited HMO rooms, shared expense allocation, and advanced HMO analytics.

Billing is handled securely by Stripe. Subscriptions renew monthly, and you can manage or cancel from your Billing page at any time.

ManageLet does not provide financial services, tax tools, accounting software, payment processing, or rent collection services. The only payment processed by ManageLet is your platform subscription.

No. There are no setup fees, no per-tenant fees, and no hidden charges.

ManageLet supports UK tax-year reporting and exports for your accountant. ManageLet is not affiliated with or endorsed by HM Revenue & Customs. It is a preparation/reporting tool and does not directly submit to HMRC. Estimates are for guidance only. Please consult a qualified accountant.

ManageLet uses HTTPS encryption, secure login systems, and role-based access to keep your data safe.

Only you. Data is private and not shared or sold to third parties. All tenant interactions are for onboarding, reminders, and communication only.

Yes. You can request an export of your account data and activity records from the platform's data controls.

You can request account deletion through your account controls. Data deletion is handled in line with platform data-protection processes.

Use the password reset and account recovery options on the login page. If you still cannot access your account, contact support for help.